Student Employment Job Board Posting: Motel 6 - Guest Service Representative
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Field/Industry Food & Hospitality
Business Name Motel 6
Email Address gm.m6redding@gmail.com
Website motel6.com
Job Position/Title Guest Service Representative
Rate of Pay DOE
Days / Hours Flexible
Job Description
Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk.
Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping and maintenance. Keeping the front desk remains organized. Maintain integrity, confidentiality, and sensitivity when working with customers. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Must be aware of inventory of rooms at all times. Reports any guest incidents, reports discrepancies to management.
Exhibits a heart for service with dedication to customer service and teamwork
Deliver a great guest experience with friendly, smiling service and a fast and accurate check in
Cheerfully interact and assist guests with information about the property and local amenities
Identify opportunities to increase revenue
The Guest Service Representative is vital to the delivery of our brand promise of delivering a clean, comfortable room with great service. To do so requires:
Holds a deep heart for service
Desire to grow in the organization
Charismatic and thoughtful
Enjoys getting to know new people
Maintaining high standards and the appearance of the front desk
Ongoing communication with the General Manager to address any opportunities
Requirements
Basic reading and writing skills
Basic communication skills
Ability to work with minimal supervision
Ability to work safely
Apply By
- In Person
- Email Resume