Student Email Information

For new and existing student users

New student users are students who are: new to the college, have not signed in to the Shasta Portal before, have recently reapplied via CCCApply. Existing students are currently enrolled students or students who have attended in the the past two primary semesters. 

• If you have never signed in to the Shasta Portal, go to Shasta Portal Help and follow the instructions in Getting Started.
• Once you are able to sign in to the Shasta Portal, look for the Outlook tile under your Microsoft 365 apps. 

If you need to change or update your password, you will be required to use 14 characters. Please note, the system will not allow common phrases. 

• If you don't know your password and cannot access Shasta Portal, please follow the prompts after clicking "Can't access your account?" on the sign-in page at my.shastacollege.edu.
• If you know your password and want to change it, please visit the Microsoft 365 app in the Shasta Portal dashboard. Once you have Microsoft 365 opened, please click on the circle icon with your initials or photo and go to "View account". Then next, select the link for "Change Password" and follow the prompt to change password.

Yes. Signing in to the Shasta Portal requires a Shasta College email address. For students, current usernames will be the first part of the email address, adding on the domain @students.shastacollege.edu. 

• For Example: If your current username is s.knights50, the email address is s.knights50@students.shastacollege.edu.    

When signing in for the first time, students will be prompted to setup their account recovery. 

The following are help guides for the different account recovery methods:

• How to Setup Account Recovery using the Authenticator App (PDF) 
• How to Setup an Alternative Account Recovery Method (PDF)

Sign in to the Shasta Portal to access your account. Review the instructions in Getting Started above to sign in to your email.

Students will have access to their email account for two (2) primary semesters after they are no longer enrolled at Shasta College. After two (2) primary semesters of not being enrolled, the account will be closed. Upon re-applying and successful re-enrollment, access to a new email account will be provided.  

New students will receive a Welcome Letter email to their personal email address with their new student email address, a temporary password and instructions on how to sign in. Please check your spam or junk folder as our Welcome Email may end up there.

• If you are a continuing student, you can start using your email account right away. Sign in to the Shasta Portal to access your account.
• If you are a new student, you can start using a restricted version of your email account as soon as you get your welcome letter email from Shasta College. (This email is sent to the personal email address on file - please be sure to check your spam or junk folder as our Welcome Email may end up there.) Email restrictions will be removed once you are enrolled in a class.

For new students, your email address is restricted to those domains until you have successfully enrolled into classes.

Students are not permitted to mass forward their student emails to an outside email provider. This is to ensure the communications are received and the account remains secure.

No, other students will not be able to find you in the address book directory.

After sitting out for two (2) primary semesters (Fall/Spring) you will need to reapply to access a new student email account. Reapply at: CCCApply

Yes, your sign-in information will change once you switch from a student to an employee account or vice versa. You will be given all of those details during your onboarding process. 

Look in your deleted items folder for any removed items. They are not retrievable if they are not in your deleted items folder so be sure to pay attention to what you are deleting.

You have to download the app onto you phone or tablet and sign in. See tips here on how to do that.

Students can get many discounts with a school email address. Inquire with the store/vendor when you are making a purchase or setting up a new account to see if discounts are available. Research online for all the discounts and benefits you can receive!