How-To Section
Do you want a better explanation on how to do various things on your district issued device? View our handy how-to section for detailed tutorials.
Staff and Faculty Resources
A place for staff and faculty to find answers to any of their Information Technology related questions.
IT Update — Shasta Portal received a new look and feel in June, 2023! For more details, please see IT Summer Enhancements Employee Flyer (PDF).
You can also view For Shasta Portal Help for assistance with the existing portal.
I want to...
View Frequently Asked Questions
Follow this link to view some of our most common questions and answers to get you the help you need now.
Submit a Help Desk ticket
Log in to access the Help Desk. Here you can submit a new Help Desk ticket, check the status of your current Help Desk tickets or close any tickets that you feel have been resolved.
Log in to Shasta Portal to access MyShasta, Canvas, and more!
Log in to Shasta Portal to access MyShasta, Canvas, or the Portal for Office 365 web based applications using your employee username and password.
Access Colleague
Must be connected to the VPN to access Colleague. If you need assistance connecting, contact the Help Desk (530) 242-7999, choose option 1.
Access SARS Anywhere
Access the SARS Anywhere application.
Information Services and Technology Support
Contact Info
Phone
(530) 242-7999
(530) 242-7999, Option 1
Information Services: Email Services, User Accounts, MyShasta, Colleague, Phone/Voicemail, Network/Internet, Document Storage, Web Services, Shasta College Portal
(530) 242-7999, Option 2
Technology Support Services: Staff Help Desk, Classroom & Lab Support, Office Technology Devices, Video Conferencing/Hyflex Support, AV - Public Events