Request Technology Support
This form is for current students to get support for technology like Shasta Portal, Microsoft 365, Wireless Network Connection, etc.
Faculty & Staff? Please use the help desk for technical support. If you cannot access the help desk, please use the form below and select "Employee Account Recovery" to get assistance.
For additional assistance
| Office / Department | Email / Website | Phone |
|---|---|---|
| Admissions & Records | admissions@shastacollege.edu | (530) 242-7650 |
| Counseling Center | shastacollege.edu/counseling | (530) 242-7724 |
| Testing Center | testcenter@shastacollege.edu | (530) 242-7751 |
| Financial Aid | financialaid@shastacollege.edu | (530) 242-7650 |
| Shasta College Online Help (Canvas) | sconlinehelp@shastacollege.edu shastacollege.edu/sconline |
Submit Canvas Request Help Form |
Shasta Portal + MyShasta Sign-in
If you have set up your Shasta Portal account, you can use your Shasta College student email address and portal password to sign in to MyShasta. If this does not allow you sign in to MyShasta, please provide detailed information about the problem(s) you are experiencing and submit a technical help ticket.
MyShasta is used to register for and add/drop/pay for classes, obtain unofficial transcripts, etc. Shasta Portal is your access to your courses in Canvas, Microsoft 365, Shasta Connect, iGrad, and more.
For additional frequently asked questions, please check out the Shasta College IT | Student Resources: FAQs.
Submit help form for technology support
This form is for current students needing support for technology like Shasta Portal, Microsoft 365, Wireless Network Connection, etc. For Canvas (SC Online) assistance and support, please email sconlinehelp@shastacollege.edu or submit a Canvas Request Help Form.
Please Note: If you have not attended Shasta College in the last two primary terms (Fall/Spring), you will need to reapply with CCCApply to bring your account up to date before we can assist in resetting your password.